ghbet's Privacy Policy

1 What Information We Collect

ghbet collects various types of information to operate its services smoothly and to ensure a safe experience for users. The information collected can generally be divided into two categories.

1.1 Personally Identifiable Information

When you create an account on ghbet or use our services, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and phone number
• Residential address
• National ID card or passport details (for identity verification and financial transactions)
• Financial information — transaction details via bKash, Nagad, Rocket, Upay, or bank transfer

1.2 Automatically Collected Information

The following information may be collected automatically when you visit our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Time, date, and pages visited on the site
• Information from cookies and similar tracking technologies
• Gameplay activity and betting history

2 Purpose of Data Collection

ghbet uses your information only for specific, legitimate purposes. We use your information for the following reasons:

2.1 Account Management and Verification

To confirm your identity and maintain account security. To enforce the applicable age requirement in Bangladesh — only those aged 21 or above may use our services.

2.2 Processing Financial Transactions

To process deposits (minimum ৳500) and withdrawals (minimum ৳800) and to prevent financial fraud. Your relevant details are needed to process transactions through bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Improving Service Quality

Anonymous or aggregated data is analysed to improve user experience, develop new games and features, and resolve technical issues.

2.4 Providing Customer Support

Your account-related information is needed to resolve your issues through our 24/7 live chat and email support ([email protected]).

2.5 Complying with Legal Obligations

To comply with applicable laws and regulations, and to assist the relevant authorities regarding suspicious activity when required.

2.6 Ensuring Responsible Gaming

To monitor user gaming behaviour in order to identify signs of potentially problematic gaming and to provide the necessary support.

3 Information Sharing and Disclosure

ghbet does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in certain circumstances.

3.1 Service Provider Partners

Information may be shared in a limited and controlled manner with trusted third parties that assist in operating our services, such as payment processing services (bKash, Nagad, Rocket, Upay, banks), technology service providers, and data analytics firms. These partners are obligated to comply with ghbet's privacy standards.

3.2 Legal Requirements

Information may be provided to the relevant authorities in response to a court order, government investigation, legal process, or any other legal requirement.

3.3 Fraud Prevention

If a user is suspected of involvement in fraudulent activity, limited information may be provided to affected parties or relevant institutions.

3.4 Business Restructuring

In the event of a merger, acquisition, or other business restructuring, your information may be transferred to the relevant new entity, though the terms of this policy will remain in effect.

4 Cookies and Tracking Technologies

ghbet uses cookies and similar technologies to improve your experience and ensure the site functions correctly.

4.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, security verification, and saving preferences. The site cannot function properly without them.

4.2 Analytical Cookies

These help us understand which pages are visited most, how users navigate the site, and which issues need to be addressed. This analysis is done anonymously.

4.3 Cookie Controls

You can disable cookies at any time from your browser settings. However, this may affect some functionality of the site.

5 Data Security Measures

ghbet applies multiple technical and administrative measures to ensure the security of your information.

5.1 Encryption and Technical Security

• All data transmission is secured through SSL/TLS encryption
• Sensitive information is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active to prevent unauthorised access

5.2 Administrative Security

• Only authorised staff have access to personal information
• Staff receive regular privacy and security training
• Strict internal policies are followed in data processing

6 Data Retention Period

ghbet retains your personal information only for as long as necessary. Specifically:

• Active accounts: Information is retained for the entire duration that your account remains active.
• Closed accounts: Relevant information may be retained for a defined period after account closure for legal obligations and dispute resolution.
• Financial transaction records: Retained for a defined period as required by law.
• Marketing preferences: Retained until you withdraw your consent.

Once the required period has ended, information is securely deleted or anonymised.

7 Your Rights

As our user, you have several rights over your own information. ghbet respects these rights.

7.1 Right to Access

You can find out at any time what information we hold about you. To make this request, contact us at [email protected].

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for certain purposes, particularly in the case of marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email at: [email protected] — our 24/7 support team will assist you in Bengali.

8 Privacy of Minors

ghbet's services are intended only for those aged 21 or above. We do not knowingly collect any information from minors. Age is verified at the time of account creation.

If we become aware that a minor's information is present in our system, we will immediately delete that information and close the relevant account.

If you believe a minor is using our platform, please notify us at [email protected].

9 Third-Party Links and Services

Our platform may have connections to third-party services (such as payment gateways). These third parties have their own privacy policies that apply to their services.

ghbet is not responsible for the privacy practices of these third parties or for the use of information shared with them. During payment processing, we only transmit information that is necessary to complete the transaction.

10 Policy Changes and Updates

ghbet may update this privacy policy from time to time. If significant changes are made to the policy, we will post a notice on the platform and notify you at your registered email address.

Continuing to use the service after changes have been made will be considered acceptance of the updated policy. The current version of the policy will always be available on this page.

We recommend that you review this policy regularly so that you remain informed about how your information is being managed.

11 International Data Transfers

Our technology service providers may operate data servers outside Bangladesh. In such cases, your information may be transferred internationally.

Regardless of where data is transferred, ghbet ensures that the standard of data protection remains consistent with the standards described in this policy. We bind our service providers to data protection obligations through appropriate agreements.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

We commit to handling your privacy-related requests in a timely and respectful manner. Our support team will work to resolve any request or complaint as quickly as possible.

We believe transparency and trustworthiness are the foundation of a lasting relationship. ghbet is committed to always being by your side.